To oversee the progress and development of the volunteer program and call center department, focusing on the big picture of each department as it directly effects the organization as a whole, while supervising daily operations and tasks. This position is not remote.
Duties & Responsibilities
- Provide training to all new volunteers and new call center staff
- Maintain the daily schedules and productivity of the call center staff and volunteers
- Compile monthly and annual reports for the call center department and volunteer center
- Partner with Marketing to create campaigns that promote parties and events
- Study the event calendar for hostesses and volunteers that may need special recognition
- Attend product operations and team leader meetings
- Supervise Ornament Campaign contact and scheduling (August-December)
- Attend product selling events as the WAR representative, when needed
- Maintain accurate and meaningful records of communication with current hosts and hostesses in the company database system
- Maintain timely communication with hosts and hostesses who do not immediately return product/payments after an event
- Build and maintain relationships with volunteers
- Promptly follow-up with new events, alerting cashiering, product, and event volunteer coordinator as needed
- Coordinate with the event volunteer coordinator for any new events where a table volunteer and/or speaker are needed
- Minister to volunteers whether present or by phone, as needed
- Ensure Volunteer Center is clean and organized throughout each day and before leaving
- Maintain volunteer calendar & email
- Answering phone calls
- Order office supplies for all staff
- Maintain WAR, Int’l van calendar
- And other duties as assigned in support of WAR, Intl’s mission
Education & Experience
- 5+ years in a Customer Service, Marketing, or Sales based environment
- Prior managerial experience required
Skills & Abilities
- Strong attention to detail
- Proven customer relations and communication skills, verbal and written
- Ability to motivate a team and be a team player
- Proficient computer skills, especially in Google Workspace, Excel, and Word
- Ability to manage several different projects and people simultaneously
- Flexibility in schedule