Job: Volunteer & Call Center Supervisor

To oversee the progress and development of the volunteer program and call center department, focusing on the big picture of each department as it directly effects the organization as a whole, while supervising daily operations and tasks. This position is not remote.

Duties & Responsibilities

  • Provide training to all new volunteers and new call center staff
  • Maintain the daily schedules and productivity of the call center staff and volunteers
  • Compile monthly and annual reports for the call center department and volunteer center
  • Partner with Marketing to create campaigns that promote parties and events
  • Study the event calendar for hostesses and volunteers that may need special recognition
  • Attend product operations and team leader meetings
  • Supervise Ornament Campaign contact and scheduling (August-December)
  • Attend product selling events as the WAR representative, when needed
  • Maintain accurate and meaningful records of communication with current hosts and hostesses in the company database system
  • Maintain timely communication with hosts and hostesses who do not immediately return product/payments after an event
  • Build and maintain relationships with volunteers
  • Promptly follow-up with new events, alerting cashiering, product, and event volunteer coordinator as needed
  • Coordinate with the event volunteer coordinator for any new events where a table volunteer and/or speaker are needed
  • Minister to volunteers whether present or by phone, as needed
  • Ensure Volunteer Center is clean and organized throughout each day and before leaving
  • Maintain volunteer calendar & email
  • Answering phone calls
  • Order office supplies for all staff
  • Maintain WAR, Int’l van calendar
  • And other duties as assigned in support of WAR, Intl’s mission

Education & Experience

  • 5+ years in a Customer Service, Marketing, or Sales based environment
  • Prior managerial experience required

Skills & Abilities

  • Strong attention to detail
  • Proven customer relations and communication skills, verbal and written
  • Ability to motivate a team and be a team player
  • Proficient computer skills, especially in Google Workspace, Excel, and Word
  • Ability to manage several different projects and people simultaneously
  • Flexibility in schedule

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