Job: Call Center Supervisor

Call Center Supervisor

Job Purpose: To give leadership and direction to the Call Center Department. Setting long term and short term goals. Overseeing the big picture of the department as it directly effects the organization as a whole, while supervising daily operations and tasks. Building and training its staff and building relationships with the outside individuals that this department comes in direct contact with.

WAR, Int’l was established in 2006. We are represented in all 50 states, with projects in 33 different countries, including the United States. Our goal is to create circles of protection and hope around women and children at risk through culturally sensitive, value-added, intervention projects.

Full/Part-Time:

Full-Time/Salary

Pay Scale:

TBD

Duties

  • Set short term and long term goals for the call center staff
  • Maintain the daily schedules and productivity of the call center staff
  • Compile monthly and annual reports for the call center department
  • Create inbound marketing campaigns to promote parties and events
  • Be part of a brainstorming team to encourage efficiency and change when necessary
  • Study the event calendar for hostess’ that may need special recognition
  • Work as a team with the product, cashiering supervisors, and volunteer coordinator
  • Hire and train staff when necessary
  • Attend product operations and team leader meetings
  • Supervise Ornament Campaign contact and scheduling (August-December)
  • Attend product selling events as the WAR representative, when needed
  • Maintain accurate and meaningful records of communication with current hosts and hostesses in the company database system
  • Maintain timely communication with hosts and hostesses who do not immediately return product/payments after an event
  • Promptly follow-up with new events, alerting cashiering, product, and event volunteer coordinator as needed
  • Coordinate with the volunteer coordinator for any new events where a table volunteer and/or speaker are needed

Skills/Qualifications

  • Strong attention to detail
  • Experience in Marketing/Sales
  • Proven customer relations skills, verbal and written
  • Ability to motivate
  • Ability to cast vision both long term and short term
  • Proficient in Microsoft Outlook, excel, word and web-based database
  • Ability to see the big picture in decision making
  • Ability to work with a Team

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